Overview
Refund and Return policy
Due to the nature of my products and services, I cannot offer a return or refunds for my products. However, if your order arrives damaged or is lost during shipment, please reach out to me immediately. I do not issue returns for damaged items; however, if the damage is minimal, I will send you a replacement flower and instructions on how to fix it. If the damage is extensive, I will send a replacement item. Photos are required for all complaints to be processed. I do my best to package your items with the best care that I can; however, sometimes shipping mishaps can happen. Let’s talk about it.
For custom orders, please let me know how you feel about your order before shipment or delivery. If you accept the photos, you are accepting the order. Please be advised that all screens are different and a color that is showing up a certain way on your screen will look slightly different on mine. If an exact color match is crucial, please go to a hardware or paint store in person and send me the name of the color and brand so I can have the exact shade. (Acrylic paint only)
Shipping and Delivery
I cannot guarantee delivery by a specific date, as once the item leaves my location, it is in the hands of the shipping company. However, I will do my best to ensure that your order is shipped promptly and arrives safely.
If your order arrives damaged, please take photos of the box and the damaged product immediately, before opening the box. Please send these photos to me right away so that I can file a report with the shipping company and get you a full refund, or recreate the item for you if desired.
Charges for recreating the item may vary depending on the situation, but I will always strive to provide a fair and reasonable exchange for the inconvenience.
Please note: I cannot be responsible for damage that occurs to the product after it has been opened.
Need help?
Contact me at caity at thewildsolaflower dot com for questions or concerns.